Refund policy

Return, Exchange & Refund Policy

At UseCart, we want you to have a smooth and satisfying shopping experience. If something isn’t right, we’re here to help.

🔄 Return & Exchange Eligibility

We offer a 3-day return or exchange window from the date of delivery.

You may request a return or exchange if:

  • You received a damaged product
  • You received the wrong item
  • The product has a manufacturing defect

We want you to be satisfied with your purchase.

 

📦 Conditions for Returns

To be eligible for a return or exchange:

  • The item must be unused and in original condition
  • It must be returned with original packaging
  • Request must be raised within 3 days of delivery
  • Unboxing video is a must to return the product.

❌ Non-Returnable Cases

We do not accept returns for:

  • Change of mind
  • Minor color or design variations
  • Used or damaged products (after delivery)
  • Items without original packaging

🔁 Exchange Process

  • Once your request is approved, we will arrange a replacement product
  • Exchange delivery timelines are similar to standard shipping

💰 Refund Policy

For Prepaid Orders:

  • Refund will be processed to your original payment method
  • It may take 5–7 business days after approval

For Cash on Delivery (COD) Orders:

  • Refund will be processed via bank transfer
  • You will be required to share your bank details (Account Number, IFSC, Name)
  • Refund processing time: 5–7 business days after approval

🚚 Return Shipping

  • Shipping charges are non-refundable.
  • Return shipping charges may apply.
  • If the issue is from our side (damaged/wrong product), we will bear the return shipping cost

📞 How to Request a Return

To initiate a return or exchange, contact us with:

  • Order ID
  • Issue details
  • Supporting images/videos (Mandatory)

📧 Email: support@usecart.in
⏰ Support Hours: Monday – Saturday | 10 AM – 6 PM

⚠️ Important Notes

  • Returns requested after the allowed period will not be accepted
  • Refunds are processed only after product inspection
  • We aim to resolve all issues quickly and fairly
  • We request customers to place orders carefully, as cancellations are only possible within the limited time window due to quick processing.

🤝 Our Promise

We are committed to providing quality products and reliable service.
If something goes wrong, we’ll do our best to make it right.

❌ ORDER CANCELLATION POLICY

You can cancel your order within 12 hours of placing it, as long as it has not been processed or shipped.

⏳ Cancellation Window

  • Orders can be cancelled within 12 hours of placing the order
  • Once the order is processed or shipped, cancellation will not be possible

📞 How to Cancel an Order

To cancel your order, please contact us as soon as possible with your Order ID:

📧 Email: support@usecart.in

Contact us at: support@usecart.in